Our Policies

To maintain the tranquil atmosphere of our wellness center, we kindly ask that you turn off your cell phone and mobile devices upon arrival.
Cell phone use is prohibited in our Harmonic Egg® room.
Children are welcome at The Wellnest when they have a scheduled appointment and are accompanied by a parent or guardian.

Online appointment booking is available 90 days in advance and up to 18 hours before the appointment start time.
Harmonic Egg® appointments require a credit card on file to secure your appointment. Your card will not be charged until after your appointment.
Massage Therapy appointments require a $50 deposit to secure your booking. Please see ‘Canceling or Rescheduling’ below for how deposits are handled.
Events and workshops require payment in full at the time of booking. See ‘Canceling or Rescheduling’ below for how prepaid events are handled.

Appointments may be canceled or rescheduled up to 24 hours before the appointment start time.

To Reschedule: Click on the ‘Change Appointment’ button in your confirmation email at least 24 hours before your appointment time to reschedule on our online system.
To Cancel: Call/text us at (215) 694-3624 or email us at hello@thewellnestbucks.com at least 24hours before your scheduled appointment.
Harmonic Egg: Appointments canceled with less than 24 hours notice may be subject to a fee of up to 100% of the service price, charged to the card on file, or deducted from pre-paid package.
Massage Therapy: Your $50 deposit is fully refundable if you cancel at least 24 hours before your appointment. Deposits are forfeited for cancellations with less than 24 hours notice or for missed appointments.
Events and workshops are non-refundable.
For any service without a specific policy listed above, appointments canceled with less than 24 hours notice may be subject to a fee of up to 100% of the service price, charged to the card on file.

Missed appointments without notice (“no call, no show”) will be charged in full to the card on file, deducted from a prepaid package, or result in forfeiture of the deposit.
If you arrive more than 10 minutes late, we may need to ask you to reschedule so the next client's session can start on time.

Feeling under the weather? If you’re feeling unwell, we kindly ask that you reschedule your appointment. Health is our top priority, and staying home when sick helps protect everyone’s well-being, including our staff and other customers. We completely understand life happens, and we’re more than happy to work with you to find a new time.
If you arrive more than 10 minutes late for your appointment, we may need to ask you to reschedule in order to ensure the next client’s session runs on time.

In the event of severe weather conditions that may impact safety, we prioritize the well-being of our clients and staff.
If a severe weather alert is issued for the Newtown area or the Council Rock School District, The Wellnest Bucks County reserves the right to reschedule or cancel your appointment with less than 24 hours notice. Any affected sessions will be fully credited or rescheduled at no additional cost to you.